Refund Policy

At Mia Wellington, we strive to provide every customer with an enjoyable shopping experience and products that meet your expectations.

Our returns and refunds policy has been carefully designed to ensure clarity, fairness, and satisfaction for all our customers, in accordance with the New Zealand Consumer Guarantees Act. Please take a moment to read the following guidelines before submitting a return request.

Full Return Guarantee on New Products

We offer a full return guarantee on all new, full-priced products — except for items purchased as part of a sale or promotional discount. Products purchased during sales or special offers are not covered by this standard "change of mind" return policy.

No Refunds on Sale Items (change of mind)

Products purchased during a sale or promotion are not eligible for a refund for "change of mind" or incorrect size selection. These purchases are considered final. (Note: This does not affect your statutory rights under the New Zealand Consumer Guarantees Act regarding faulty or defective items.)

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning a product. Mia Wellington does not reimburse shipping fees and cannot be held responsible for any costs incurred during the return process.

Return Request Deadline

Return requests must be submitted within 30 days from the date you receive your order. After this period, we may be unable to accept returns.

Exchanging Sale Items

Products purchased on sale are not eligible for refunds or exchanges, even if the size does not fit. We recommend checking our size chart carefully before placing your order.

Warranty on Defective Products

At Mia Wellington, we stand behind the quality of our products. In accordance with the New Zealand Consumer Guarantees Act, if you receive a product with a manufacturing defect, you are entitled to a full refund or exchange — whichever you prefer.

Return Process

To initiate a return, please contact our customer service team at: miawellingtonsupport@gmail.com. Once your return request is approved, we will provide you with detailed instructions on how to complete the return process.

Summary

At Mia Wellington, your satisfaction is our priority. If you have any questions or concerns, please contact us anytime at: miawellingtonsupport@gmail.com.